Wednesday, November 16, 2011

Retro Review #21: Tales from the administrative minefield



AMAZON SUBSCRIPTION PAGE: Tales From The Administrative Minefield


BLOG DESCRIPTION: I am a seasoned executive adminstrative assistant with over fifteen years experience who loves her job. Very few other employment opportunites exist that allow me to manage people, events, and offices to my heart's content, then go home and have a life.

My many years of employment have given me plenty of opportunities to scratch my head and wonder what my employers and co-workers were thinking. As a consumate professional, I have just kept a smile on my face, done my job, and listened to my gut for the next opportunity.

Welcome to my world and I hope you enjoy the ride.

MY REVIEW: As a former administrative assistant, I know where this author is coming from. Very little gets done in an office in an efficent manner unless the admin assistant is herself (or himself) efficient. And yet they get so little credit for keeping the machine running smoothly.

This blog tells the story of one such admin assistant, and her adventures in the world of business.

Here's a few paragraphs from an entry on that ever-present evil - outsourcing work overseas [more often than not to the detriment of the business, costing them more money than they save, in loss of good will if nothing else!, IMHO]

Nothing seems to be safe anymore in today’s employment climate. Gone is security of generations gone by. Very few people can stick with one company for their entire career. If they manage to do that, they have to reinvent themselves to stay ahead of the latest management model that leans toward automation, downsizing or out-sourcing.

I realize that there are many processes that can be outsourced, off-shored, and just plain automated. When all these cost cutting measures are taking place, what happens to the actual employee, who helped build the company? The general morale? The principles that built the company? More importantly the corporate history?

While the government gives lip-service to keeping jobs in the country, more and more companies are sending department functions overseas. Why? ‘Because it can be done cheaper elsewhere’. Sure, there are binding contracts that impose penalties if things are not done to the SLA’s (service level agreements) of the corporation, but what happens to the customer service interface? There are no guarantees that expectations will be met.

To be frank the customer wants to interface with employees they feel confident will fulfill their needs. Not third-party vendors that have no clue as to why the company even exists

This blog is well-written, by a "soldier on the battlefield." Admin Assistants - the good ones, anyway, know what is going on in the office. Know how things are done and why they are done in that way. Aspiring admin assistants, and the people who have them, should read this blog!

I would like a bit more grounding for the blog, however. If not the specific business she works for, at least a general sense of what the company does.

-Melting the Myth [of perfection]
-On the Cheap [outsourcing]
-Valuable Resources [admin assistant's role in the work place]
-Upon Your Actions
-Follow Instructions [sales people, especially!

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